Security

PearlEditions.us uses Paypal and its security system to insure that doing business over the Internet is as secure as making a purchase by telephone.

If you still prefer not to use your credit card to order online, we'll be happy to take your order by phone. Simply call us at 503/297-2181.

Order Confirmation

Once you complete a purchase, an order confirmation will be e-mailed to you. If you don't have a personal e-mail account, we will communicate with you by phone, fax, or US mail.

Sales Tax

PearlEditions.us is required to charge state sales tax where applicable.

Packaging

Your artwork will be packaged to ensure its safety in shipping and delivery, and will contain a Certificate of Authenticity, which also is your customer invoice for insurance purposes.

Shipping and Handling

PearlEditions.us works with a number of preferred express carriers, including UPS and Federal Express, to deliver artwork to you in a timely and cost effective manner. Under special circumstances, i.e. the artwork is extremely fragile, expensive, or oversized, we will use carriers who specialize in shipping and handling artwork. Each item is shipped separately and is fully insured during shipment.

International sales

Are welcomed (subject to NAFTA Trade Regulations) from Canada and Mexico; however, any purchases made outside of the United States and Canada cannot be returned or refunded. In all cases, we cannot accept orders that are to be delivered to a P.O. Box address; a street address is required, as you must sign for the work when it arrives.

Shipping costs

Shipping costs depend on the size and weight of the item. In most cases, the shipping cost will be shown on your Purchase Verification Page before you confirm the purchase. If the artwork is very large or very fragile or requires special packaging, your final shipping cost may need to be determined. In these instances, a representative from PearlEditons.us will contact you to inform you of the final cost and to confirm your order. If you have questions, you may contact us at admin@pearleditions.us or call our office at 503/297-2181. Please have the Item Number (noted on the product page and the Preview Order page) ready so that we may better assist you.

Delivery Time

Generally, you should receive your prints within fourteen days of receipt of order, Illuminations within six to eights weeks. You may experience a delay in delivery of oversized items. You will receive an e-mail confirmation with information about expected delivery date and tracking for the shipment. You may also contact us at admin@pearleditions.us or call us at 503/297-2181 for more information.

Can I track the purchase during shipment?

PearlEditions.us will provide you with a tracking number via e-mail. If you have further questions or need any assistance in locating a purchased item, contact us.

Returns

At PearlEditons.us, we understand that purchasing is a personal experience. If you are not satisfied with the artwork you have purchased for any reason, you may return it within seven (7) days of receipt to receive a refund minus a 25% processing fee for prints 24" or less. Large prints have a 40% processing fee, (on illuminations there is a 40% processing fee, provided that the protective evelope has not been opened or that the print or illumination is not damaged in any manner and is returned in a saleable condition. Please note that we cannot honor this policy for purchases made outside of the United States and Canada. The artwork must be returned to the address listed for returns on your invoice and in the condition that it was received. The customer is responsible for return shipping charges and insurance except in the case of damaged items. Please call us immediately if you receive work that is damaged. Once we have received and inspected the artwork, we will refund your credit card or issue you a check (depending on your original method of payment) for the price of the artwork minus shipping and handling fees. If you would prefer, we will credit the price of the original piece toward another work on our site.

To make a return, please:

1. Contact customer service at 503/297-2181 during normal business hours (Monday through Friday, 8am to 3pm, PST) to notify us of your return.

2. Pack the item in its original packaging and box for maximum safety during shipment. Include in the box a note with your name, order number, and reason for the return.

3. The customer service representative will provide you with instructions on how and where to ship the item. In all cases, items being returned must be insured for their entire value.

Purchases Damaged in Transit

If your package appears damaged upon arrival, or if upon opening it you discover the artwork is damaged, contact customer service immediately at 503/297-2181. Do not discard any piece of the artwork or the packaging materials, as the item and its package will need to be inspected for claim purposes. Our customer service department will discuss replacing, exchanging, or refunding your purchase.